Politique de remboursement

15-Day Return Policy

We want you to be confident in your purchase. Eligible items may be returned within 15 calendar days of delivery.

Return eligibility

To be eligible for a return, an item must be unused, uninstalled, unmodified, and in its original condition. It must include the original packaging, parts, manuals, and accessories. Please contact support@lumexadecor.com before sending anything back. Returns sent without authorization may not be accepted.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or materially different from what you ordered, contact us within 3 calendar days of delivery with your order number and clear photos or video of the item and packaging. After reviewing the claim, we will provide an appropriate resolution, which may include replacement parts, a replacement item, repair, or a refund. Lumexa Decor will cover reasonable return shipping for an approved damaged, defective, or incorrect-item claim.

Change-of-mind returns

Change-of-mind returns must be requested within 15 calendar days of delivery and must meet the return conditions above. The customer is responsible for return shipping and any non-refundable carrier or payment charges. Original expedited-shipping charges are not refundable.

Non-returnable items

Custom-made, personalized, or made-to-order products
Items clearly marked final sale
Items that have been installed, used, altered, or damaged after delivery
Individual bulbs, shades, replacement parts, or accessories, unless defective or incorrect

These exclusions do not limit any rights that cannot be excluded under applicable law.

How to request a return

Email support@lumexadecor.com with your order number, the reason for the return, and supporting photos when relevant. If approved, we will send the return address and instructions. Use a trackable shipping service and keep your receipt. Items should be shipped within 7 calendar days after approval.

Refunds

We will inspect the returned item after it is received. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund. We will explain any deduction before issuing a partial refund.

Cancellations

Cancellation requests may be submitted within 24 hours of placing an order. We cannot guarantee cancellation after processing has started. Custom or made-to-order products cannot be canceled after production begins. If we cannot ship within the stated timeframe, we will contact you with available options, including cancellation and a refund where required.

Customs and duties

All customs forms must describe the returned merchandise and its value accurately. For change-of-mind returns, the customer is responsible for applicable return duties, taxes, and brokerage fees. Charges relating to an approved damaged, defective, or incorrect-item claim will be handled case by case.

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