Versand
Shipping Policy
This policy explains how Lumexa Decor processes and delivers orders.
Order processing
- Standard products are usually processed within 3–5 business days.
- Custom, made-to-order, and oversized products are usually processed within 7–12 business days, unless a different timeframe is shown on the product page.
Processing begins after payment authorization and excludes weekends and public holidays. We may contact you if additional information is needed to verify or fulfill the order.
Shipping cost
Standard shipping is complimentary unless a different charge is clearly shown at checkout for an exceptional destination, expedited service, or special handling requirement. Any available expedited options and charges are displayed before payment.
Delivery estimates
Standard delivery is generally estimated at 7–18 business days after dispatch. Delivery times vary by destination, product size, customization, carrier capacity, customs processing, and events outside our reasonable control.
If we cannot ship within the timeframe stated when you ordered, we will contact you with an updated estimate and the options available to you, including cancellation and a refund where required by applicable law.
Shipping origins
Orders may ship from our fulfillment partners in the United States, China, Spain, Germany, or another location selected according to inventory and production requirements. This may result in international transit.
Tracking and split shipments
Tracking information is sent by email or SMS after dispatch. Orders containing multiple items may arrive in separate packages with different tracking numbers and delivery dates.
Customs, duties, and import fees
International orders may be subject to import duties, taxes, brokerage charges, or clearance fees imposed by the destination country. Unless checkout states that these charges are included, the recipient is responsible for them. Contact us if a shipment is held by customs or returned so we can review the available options.
Address changes and delivery problems
Review the delivery address and contact information before placing your order. Contact support@lumexadecor.com as soon as possible if a correction is needed. We cannot guarantee address changes after processing begins. Additional carrier charges caused by an incorrect address, an unclaimed shipment, or a refused delivery may be deducted from a refund where permitted.
Lost, damaged, or delayed orders
If an item arrives damaged, contact us within 3 calendar days of delivery with your order number and clear photos or video of the item and packaging. If tracking has not updated or the order has not arrived by the end of the estimated delivery window, contact us within 7 calendar days so we can investigate with the carrier.
We will review each claim and provide an appropriate resolution, which may include replacement parts, a replacement item, repair, or a refund. A carrier delivery scan will be considered during the investigation but does not by itself prevent you from reporting a genuine delivery problem.
Questions
For shipping assistance, contact support@lumexadecor.com.